General:
After placing your order, you will receive a confirmation email. Please take a moment to review the item listing and shipping information to ensure it is correct. If a correction is needed, please reply to the e-mail with the correct information or call customer service at 800.635.0274.
U.S. Domestic Delivery:
Orders with standard shipping are shipped in 2 - 9 business days. We usually ship within 2 - 3 days but we can be waiting on availability, so if you have a deadline, please notify us. We will do everything possible to make your deadline or we will let you know if you need to upgrade to rush shipping.. There is an additional charge for rush shipping.
Standard shipping method is at our discretion. UPS ground and rush shipping cost is computed on the actual weight and package dimensions of the products purchased.
There is an additional charge for shipping orders to Alaska and Hawaii.
International Delivery:
International orders may take longer to process and ship due to communication needs, and address and credit card verification procedures.
Additional shipping charges may apply. You will be notified via email of your options for mailing and additional charges . You may cancel your order at any time prior to shipment and incur no monetary penalty.
Your country may apply a customs surcharge on imported products. It is your responsibility to know your country's customs policies and to pay them.
If your order is returned by your country's customs department, your account will NOT be credited UNTIL the package is returned in it's original condition to our shipping department.
Shipping charges are not refundable on any returned item(s).
We want shopping at our online stores to be a positive and beneficial experience. Our goal is to provide our customers with useful, effective and high-quality products in a timely manner.