Privacy Statement

birthday candles

At CraftedCandles.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

·         When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

·         When you sign up for our Personal Notification Services, we need only an e-mail address--which we use to send the information you requested.

·         When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

·         We personalize your shopping experience by using your purchases to shape our recommendations about candles and other merchandise that might be of interest to you.  We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

·         We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new CraftedCandle.com services, and special offers we think you'll find valuable. 

·         We have recently developed relationships with a select group of high-quality online stores, and if you shop at these stores by using a link from our store to theirs or by participating in a joint promotion (for example, we may send you a complimentary gift certificate or coupon for use in their stores), we may receive aggregate or otherwise anonymous statistical information about your shopping trip to these stores. We treat this information with the same care as we treat other information that you entrust to CraftedCandles.com, and it is fully protected by our privacy policy.

How does CraftedCandles.com protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will CraftedCandles.com disclose the information it collects to outside parties?
CraftedCandles.com does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to never@craftedcandles.com . (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, CraftedCandles.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. CraftedCandles.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of CraftedCandles.com, our users, or others.

In summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at CraftedCandles.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to never@craftedcandles.com.

Your consent
By using our Web site, you consent to the collection and use of this information by CraftedCandles.com.  If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
CraftedCandles.com welcomes your questions and comments about privacy. Please send e-mail to feedback@craftedcandles.com .