At CraftedCandles.com, we are committed to protecting your privacy.
We use the information we collect about you to process orders and to
provide a more personalized shopping experience. Please read on for
more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing
address, credit card number, and expiration date. This allows us to
process and fulfill your order and to notify you of your order status.
When you sign up for our Personal Notification Services, we need
only an e-mail address--which we use to send the information you
requested.
When you enter a contest or other promotional feature, we may ask
for your name, address, and e-mail address so we can administer the
contest and notify winners.
We personalize your shopping experience by using your purchases to
shape our recommendations about candles and other merchandise that
might be of interest to you. We also monitor customer traffic patterns
and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify
you about important functionality changes to the Web site, new
CraftedCandle.com services, and special offers we think you'll find
valuable.
We have recently developed relationships with a select group of
high-quality online stores, and if you shop at these stores by using a
link from our store to theirs or by participating in a joint promotion
(for example, we may send you a complimentary gift certificate or
coupon for use in their stores), we may receive aggregate or otherwise
anonymous statistical information about your shopping trip to these
stores. We treat this information with the same care as we treat other
information that you entrust to CraftedCandles.com, and it is fully
protected by our privacy policy.
How does CraftedCandles.com protect customer information?
When you place orders or access your account information, we offer
the use of a secure server. The secure server software (SSL) encrypts
all information you input before it is sent to us. Furthermore, all of
the customer data we collect is protected against unauthorized access.
Will CraftedCandles.com disclose the information it collects to outside parties?
CraftedCandles.com does not sell, trade, or rent your personal
information to others. We may choose to do so in the future with
trustworthy third parties, but you can tell us not to by sending a
blank e-mail message to never@craftedcandles.com . (If you use more
than one e-mail address to shop with us, send this message from each
e-mail account you use.) Also, CraftedCandles.com may provide aggregate
statistics about our customers, sales, traffic patterns, and related
site information to reputable third-party vendors, but these statistics
will include no personally identifying information. CraftedCandles.com
may release account information when we believe, in good faith, that
such release is reasonably necessary to (i) comply with law, (ii)
enforce or apply the terms of any of our user agreements or (iii)
protect the rights, property or safety of CraftedCandles.com, our
users, or others.
In summary
We are committed to protecting your privacy. We use the information
we collect on the site to make shopping at CraftedCandles.com possible
and to enhance your overall shopping experience. We do not sell, trade,
or rent your personal information to others. We may choose to do so in
the future with trustworthy third parties, but you can tell us not to
by sending a blank e-mail message to never@craftedcandles.com.
Your consent
By using our Web site, you consent to the collection and use of this
information by CraftedCandles.com. If we decide to change our privacy
policy, we will post those changes on this page so that you are always
aware of what information we collect, how we use it, and under what
circumstances we disclose it.
Tell us what you think
CraftedCandles.com welcomes your questions and comments about privacy. Please send e-mail to kathyw@craftedcandles.com.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.